Terms and Conditions

Welcome to Wet Werx. By booking or purchasing services, you agree to the following terms and conditions. These ensure fairness, transparency, and the highest quality service for every client.

0) Startup Availability Notice (Temporary)

We’re a growing startup. As we scale our team, equipment, and routes, some services shown in our catalog may be limited, piloted, or not yet available in every area or vehicle size. This is temporary while we calibrate to real-world demand and trends.

If you book a service that isn’t currently available:

We’ll cancel our side, issue a full refund to your original payment method, and contact you (phone/text/email) to help you choose an alternative from our active menu.
You can select a comparable service, reschedule, or keep the refund—your call.
No cancellation or no-show fees will ever apply to a Wet Werx–initiated cancellation.

How we handle it:

We’ll reach out within 1 business day of the booking (usually same day) to confirm status and options.
If an alternative is chosen, we’ll update the quote and time estimate and request your approval before any work is scheduled.
If we can partially fulfill a multi-line package, we’ll only proceed with your consent and price it accordingly.

What’s evolving (short term):

Service availability by location/vehicle size,
Time estimates (as we refine real travel and setup), and
Catalog lineup (as new offerings come online).

This notice supplements our Terms & Conditions and is meant to protect your booking experience during launch. It does not waive other policies (travel/utility, condition surcharges, weather reschedules). We’ll remove this notice once availability stabilizes.

1) Appointments & Scheduling

Appointments can be booked up to 6 months in advance.
Minimum lead time: 1 business day.
Your slot is confirmed once you receive our booking confirmation.
We may adjust appointment times for weather, traffic, or safety. If so, we’ll notify you as soon as possible and offer the next available option.

2) Cancellations, Rescheduling & No-Shows

Free reschedule/cancel ≥ 24 hours before your start time.
< 24 hours: $50 change/cancellation fee.
No-show (not present after a 20-minute grace): $150 no-show fee.
Grace reschedule window: If you contact us within 2 hours of your missed start time to reschedule, the penalty becomes $100, and we reimburse $50 back to the original account holder (net $50 fee). This courtesy may be used once per client per 12 months.
Deposits & no-shows: If a deposit was paid, we apply the deposit toward the applicable fee first. Any remaining deposit value becomes a credit toward your rescheduled booking (valid 30 days); if the fee exceeds the deposit, we charge the difference.

3) Deposits (high-value services)

Luxe & all ceramic coatings: $188 deposit at booking (credited to your total; non-refundable if canceled < 24 hours).
Specialty installs (e.g., starlight headliners, ambient lighting): 25% deposit at booking.

4) Pricing, Quotes & Payment

All prices are “from” and based on vehicle size and condition. We’ll advise if additional steps are required before starting.
Condition surcharge: Light / Moderate / Severe = +0% / +25% / +50% (pre-approved with you on site).
Engine bay eligibility: light dust/film only. We do not clean heavy grease, active oil leaks, or caked mud; such bays may be declined on arrival.
Payment due at booking (unless otherwise agreed in writing). We accept major credit/debit cards and mobile wallets.
Prices are before taxes/fees and may change without notice for future bookings.
Promotions/packages/subscriptions must be applied at booking and cannot be retroactively added.

5) Mobile Travel, Fuel & Access

Base service area (no surcharge): up to 15 miles from our San Jose home base.
Travel/Fuel surcharge (round-trip distance from base):
- 16–25 miles: +$38
- 26–35 miles: +$58
- 36–45 miles: +$88
- 46–60 miles: +$118
- 61+ miles: By quote (distance, traffic windows, route constraints)
Bridges, tolls, parking: Billed at cost in addition to the travel/fuel surcharge (e.g., Bay Bridge, Dumbarton, paid garages).
Congestion/limited access zones: Some downtown/HOA/garage jobs add +$18 for staging/maneuvering time (we’ll flag in advance).
Multi-vehicle / same address: One travel surcharge covers the whole visit (add vehicles, not trips).
Neighbor boost (route efficiency): Book 2+ vehicles on the same street/time and we’ll reduce the single travel fee by $18.
Utilities: We’re largely self-contained. If water/power is required and not available (and we didn’t pre-arrange alternatives), we may need to reschedule.
Legal parking & access: Customer provides legal parking/HOA permission and safe working space. If we arrive and can’t work safely, waiting time or reschedule fees may apply (see Section 14).

Utility Credit (water & power provided on-site):

Provide both usable outdoor water (hose bib with adequate pressure) and a standard 110V outlet within ~50 ft of the vehicle, and we’ll apply a $18 credit to your visit.
Provide either water or power (one utility), and we’ll apply an $8 credit.
Credit is applied at checkout as a line item when used and feasible for the job.
Exclusions: Certain services may still require our DI water/power systems (e.g., some ceramic coating days, HOA restrictions, safety/weather constraints). If we can’t safely use your utilities, the credit does not apply.
The Utility Credit may be combined with the Neighbor boost.

Optional Fuel Index (activated during price spikes):

When Bay Area average regular gas exceeds a preset threshold, a temporary fuel surcharge of +$8 per 10 miles may apply. If active, we’ll display this on the booking page.

6) Customer Responsibilities

Remove personal items before service. We aren’t responsible for items left in the vehicle.
Child seats: For safety/liability, we do not remove or reinstall child restraints.
Disclose aftermarket mods, sensitive materials, or unique finishes (matte, PPF, wraps, ceramic, suede/alcantara) so we can care for them correctly.
Biohazards (blood, vomit, rodent droppings, mold) require hazmat protocols and additional fees or may be declined.

7) Service Standards & Limitations

We use professional equipment and premium-grade chemicals suitable for your surfaces.
We exercise care, but are not liable for pre-existing damage: weak/oxidized paint, brittle or sun-damaged trim, failing clear coat, cracked glass, worn seals, or deterioration due to age or prior improper care.
Paint correction expectations: We’ll perform a test spot and agree on the target finish (e.g., Enhancement, Level 1, Level 2). Deep defects (RIDS, etching, repaints) may remain.
Weather: For rain, extreme heat/cold, or high winds, we may pause or reschedule to protect your vehicle and the finish.

8) Ceramic Coatings — Care & Warranty

Coating services follow manufacturer guidelines. Cure time: avoid tunnels/harsh washes for 7 days; gentle hand-wash only. Full hardness may take 7–14 days depending on product and weather.
Warranties (if any) are manufacturer-provided and require proper maintenance (pH-balanced hand washes, no abrasive pads, periodic topper/sealant as recommended).
Coatings do not prevent stone chips, scratches, dings, water-spot etching, or swirl marks from improper washing.
Failure to follow care instructions can void any manufacturer coverage.

9) Add-Ons, Upgrades & Time Overruns

Add-ons (e.g., pet hair, ozone, wheel services) are billed per task. If scope increases beyond the booked level, we’ll get pre-approval before proceeding.
If we encounter unexpected issues (e.g., heavy contamination, baked brake dust, severe odors), we’ll present options and associated time/price before continuing.

10) Photos, Video & Marketing

We routinely capture before/after photos or video of the work for quality control and marketing.
By receiving service, you grant Wet Werx permission to use images/videos of your vehicle without identifying personal information (e.g., plates blurred). If you prefer no media use, please tell us before we begin.

11) Liability & Indemnity

We are not responsible for delays due to weather, traffic, or events beyond our control.
We are not liable for pre-existing defects or failures from age, prior repair, or manufacturer issues discovered during cleaning (e.g., loose emblems, failing clips, brittle trim).
For off-car wheel services, you must provide the locking lug key. We torque lugs to spec; re-check torque within 50–75 miles is recommended.
Services are cosmetic/maintenance; we make no guarantee of resale value or extended OEM warranty.

12) Satisfaction & Remedies

If something feels off, contact us within 24 hours of completion with photos/video.
At our discretion, we may offer a touch-up/re-service, partial credit, or other remedy.
Refunds are not provided for late cancellations or failure to disclose relevant conditions (see Section 2 for no-show fee handling).

13) Subscriptions & Memberships

Billed on the agreed recurring cycle with valid payment on file.
Cancellation: 30 days’ written notice prior to the next billing date.
Missed visits may not be rescheduled within the same cycle due to route density.
Memberships are non-transferable and may have route/day restrictions for operational efficiency.
You can cancel Fresh, CLEAN, or ELITE at any time via:
- Email: support@wetwerx.com
- Phone/Text: (Your Business Phone Number)
What to include (email or text):
Full name, best contact number, service address (city), plan tier, vehicle (year/make/model), and your requested end date. Use subject: “Cancel Subscription” for email.
Identity & confirmation:
For phone requests, we’ll send a recap email/SMS. You must reply “CONFIRM” within 24 hours. Cancellation is effective only after confirmation.
Notice window:
Provide at least 30 days’ notice prior to your next billing date. If notice is received inside 30 days, one final renewal may process; you’ll retain service benefits/credits until the new end date.
Billing & refunds:
- We don’t backdate cancellations.
- No partial refunds for unused time in the current cycle.
- Unused visit credits expire at the end of the cancellation term.
- Any outstanding balances or fees must be paid before the account closes.
Appointments within 72 hrs:
If you cancel a subscription that has a visit scheduled within 72 hours, our standard late-cancel/no-show fees apply per T&Cs (including the $150 no-show fee, or the adjusted $100 fee with $50 credit if you reschedule within the allowed window).
Processing time:
Please allow 1–2 business days for us to process and email you a Cancellation Effective Date. Keep that email for your records.
Pauses (optional):
Prefer a break instead? You may pause up to 60 days once per 12 months with 7 days’ notice; billing and service credits shift accordingly.
Promotions & member pricing:
Member-only rates and promos apply while active. Upon cancellation, any future quotes revert to standard pricing.
These terms operate alongside all other Wet Werx policies (travel/utility, condition surcharges, weather reschedules).

14) Minimums, Waiting & On-Site Time

Mobile minimum: If booking standalone micro-services (e.g., a single small add-on), a $118 on-site minimum may apply.
Waiting time: After a 15-minute grace, on-site waiting is billed at $18 per 15 minutes if the vehicle is not accessible or prepared.